Refund Policy

  1. You may request to cancel your lab order within 30 days of the date of purchase to receive a refund, provided you have not visited the lab for the specimen collection.
  2. If cancelled within 30 days, and no specimen taken, you will be eligible for a full refund to the original form of payment
  3. If for any reason we are unable to process your specimen, you will receive a full (100%) refund for the test(s) not performed.